Our experts can predict periods with heightened demand for electricity based on a range of different criteria, 我们称之为“Flex事件”.例如:, a Flex event might occur on a day with weather hotter or colder than normal, 当我们倾向于使用更多的能源来加热和冷却我们的家. 通过社区的集体行动, we can prevent spikes in energy usage that strain the grid and ensure there is enough energy to go around.

Flex事件只会在早上7点发生.m. 到10点.m., typically lasting between 2-4 hours each, and will never take place on holidays (see list below). 冬季活动从11月11日开始. 1日至3月31日，夏季活动可能发生在5月1日至9月. 30.

假期:

• 新年
• 阵亡将士纪念日
• 独立日
• 劳动节
• 感恩节
• 圣诞节

No, reducing energy usage during Flex事件 is 100% voluntary for customers. 没有参与的要求.

No, PSE will not disconnect customers' power in response to increased demand. 然而, it is possible that a power outage might coincide with a Flex event due to circumstances such as inclement weather. Flex聪明项目的客户, PSE is only authorized to auto-adjust their smart thermostat or other smart device during Flex事件, 但参与始终是自愿的.

默认情况下, Flex事件的通知将通过电子邮件发送, but customers also have the option to receive phone and text notifications. 如果你注册Flex聪明, you'll receive notifications on your smart thermostat and/or thermostat app before and during a Flex event.

Notification emails for Flex事件 will start right after PSE announces a new event. 对于第二天发生的事情，邮件将在早上8点开始发送.m. 将于前一天下午5点前送达.m. 那天的PT.

对于当天的活动，通知邮件从上午8点开始发送.m. 在活动当天的太平洋时间，并在下午12点前全部送达.m. PT. 当天举行的Flex活动将于下午3点开始.m. 或晚.

作为我们支持社区这一努力的承诺的一部分, PSE customers are automatically enrolled to receive Flex event notifications that ask them to reduce energy usage on certain days during specific hours. You can always opt out of receiving notifications by unsubscribing from Flex event emails or following the opt-out steps in our text and phone messages.

不，没有. Flex event notifications are a part of several PSE programs and do not necessarily indicate you are enrolled in either Flex奖励 or Flex聪明. If you’d like to either enroll or check enrollment status for these programs visit the FlexSaver 门户网站. 如果您想停止接收Flex事件通知, you can choose to opt-out in the notification email/text that you received or by contacting PSE at 1-888-292-0502.

Go to the bottom of your most recent Flex event email notification and click “Manage 首选项” and then unsubscribe. 或者按照我们的短信和电话通知中给出的选择退出步骤.

尽量减少使用电器: Delay using large appliances like your clothes dryer and dishwasher until after the Flex event is over.

升级到智能恒温器: Consider upgrading to a smart thermostat to conveniently control your home temperature during Flex事件. 配有智能恒温器, you can stay comfortable without the hassle of remembering to adjust your thermostat. 想要获得智能恒温器的即时折扣，请访问 promisesurfing.net/marketplace.

使用智能照明: Upgrade to smart lightbulbs and you’ll be able to turn off your lights using a mobile device. Saving energy is easy when you can remotely turn off lights from anywhere—even when you’re not home! 点击这里获取更多节能小贴士.

想了解更多节约能源的方法，请访问 promisesurfing.net/flextips.

We calculate your energy savings for each Flex event using a baseline. This baseline is created by averaging the energy consumption of the four highest-usage days among the five weekdays before the event. 你的目标是在活动期间使用比这个基线更少的能量. We also consider energy usage in the two hours before the event and the hour after the event, and make adjustments based on higher or lower usage during that time (e.g., 3-4 p.m. 7-8 p.m. 5-7分.m. 事件).

默认情况下, we’ll send you notifications after events showing how much energy you saved in comparison to your neighbors. If you're enrolled in Flex奖励, you can access your results in the FlexSaver门户.

Our goal is to provide customers with a comparison that is valid and meaningful. We do this by looking at other occupied households in your area with similar characteristics, 比如家的大小和家的类型, 因为它们有相似的能量需求. Most importantly, we only include homes that appear to be occupied at the time of the comparison.

是的! If you sign up for Flex聪明 or Flex奖励, you’ll earn money for participating in Flex事件. 看看哪个项目适合你.